Sign-in and password problems
What to do if you can't sign in to Metarelic People on the web or in the app.
Updated 10 days ago
Signing in on the web
Enter your Email address and select Continue.
Enter your Password, complete the human check, and select Sign in.
If two-factor authentication is on, enter the code from your authenticator app.
If you've added a passkey, choose Sign in with a passkey instead. See Sign in with a passkey.
Signing in to the app
The Metarelic People app doesn't use a password.
Under Your email, enter the email your organisation has for you and tap Continue.
Enter the 6-digit code from your email and tap Continue.
For app sign-in problems, see I can't sign in to the app.
Common problems
Problem | What to do |
|---|---|
I forgot my password | Contact support and we'll help you reset it |
Too many attempts | Wait a minute and try again |
My authenticator code isn't accepted | Check your phone's time is set automatically. Or select Use recovery code instead and enter one of your recovery codes |
I lost my phone and recovery codes | Contact support. Only support can turn off two-factor authentication for you |
Sign in with a passkey isn't shown | Your browser doesn't support passkeys. Continue with your email and password |
The app code didn't arrive | Check your spam folder. When the countdown ends, tap Resend code |
"We couldn't find your organisation yet" | Your email doesn't match a worker at your organisation. Ask your admin to check your profile |
"You must have an invitation to register" | Ask your admin to invite you |
I'm asked to update my password | Enter your Current Password, then a New Password twice |
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